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PRACTICAL INFO

ENTRANCE TO THE FESTIVAL AREA

The area is open on August 9 and 10 from 4:00 pm. The only entry for pedestrians is located from Bora-Komorowskiego Street (also applicable to media, VIP and campers).

Car park and entrance gate for motorists (apart from campers) is located from Stella-Sawickiego Street.

Exit from the Festival area

Wristband bearers can leave and re-enter the festival area repeatedly.

The festival area closes on August 10 and 11 at 3:00 am.

CASH DESKS AT THE FESTIVAL

During the festival tickets will still be available in ALTERSKLEP (payment by card only) and Ticketpro outlets.

Two box offices will operate at the festival:

Box office by main entrance from Bora-Komorowskiego Street

Friday: 8:00 am-0:00

Saturday: 2:00 pm-0:00

Box office by car park in Stella-Sawickiego Street:

Friday: 3:00 pm-0:00

Saturday: 3:00 pm-0:00

Ticket-to-wristband exchange and info

The wristbands are put on when entering the festival area and must not be removed on the following festival days.

Removal or tearing off of the wristband makes it invalid.

Some ticket-to-wristband exchange points are located next to information points.

Point types, locations and opening hours:
 
Friday 9.08.2013
 
Kraków Główny train station (Pl. Jana Nowaka-Jeziorańskiego, at the entrance to the station and Galeria Krakowska from Stanisława Worcella Street): 
info point ONLY
08:00 am-11:00 pm
 
Bora-Komorowskiego Street (main entrance to the festival): 24 hrs from 8:00 am on Friday, August 9. 
info + ticket-to-wristband exchange
 
Types of tickets exchanged – all:
campsite tickets
non-campsite tickets
day tickets (August 9 ONLY)
VIP tickets
 
Stella-Sawickiego Street (entrance from the direction of general parking): 3:00 pm-1:00 am
info + ticket-to-wristband exchange
 
Types of tickets exchanged :
non-campsite tickets
day tickets (August 9 ONLY)
 
Saturday 10.08.2013
 
By Kraków Główny train station (Pl. Jana Nowaka-Jeziorańskiego, at the entrance to the station and Galeria Krakowska from Stanisława Worcella Street): 
10:00 am-11:00 pm
info point ONLY 
 
From Bora-Komorowskiego Street (main entrance to the festival): 24 hrs, the point closes at 1:00 am on Sunday, August 11, 2013
info + ticket-to-wristband exchange
 
Types of tickets exchanged – all:
campsite tickets
non-campsite tickets
day tickets (August 9 ONLY)
VIP tickets
 
Stella-Sawickiego Street (entrance from the direction of general parking): 3:00 pm-1:00 am
info + ticket-to-wristband exchange
 
Types of tickets exchanged :
non-campsite tickets
day tickets

DON'T TAKE THE FOLLOWING TO THE FESTIVAL AREA: digital cameras with zoom over 6x, professional still cameras, pointy umbrellas, food and drink bought outside the area, dangerous items (knives, sharp tools, gas, laser pointers, etc.), alcohol, drugs.

The full list of prohibited items is included in the festival Terms and Conditions

ATTENTION! ATTENTION! ATTENTION!

To avoid traffic jams and queues at the entrance gates, arrive at the festival well in advance.

ATMs

For your convenience, ATMs are available in the festival area during its opening hours.

The payment methods in the festival area are festival coupons (PLN 3 per 1 coupon) and all MasterCardR PayPassTM proximity cards, including ALTER kART.

The coupons can only be purchased at the festival cash desk, don't buy them from individuals - the coupons are forge-proof, forged coupons will not be accepted by merchandisers..

Merchandising Area

It offers a wide choice of hot and cold drinks, still and sparkling, and a rich selection of hot and cold meals & snacks, from barbecue, through Mexican cuisine, burgers and vegetarian treats to sandwiches and waffles. 

Official Festival Merchandising

Come visit the Official Festival Merchandising shop! It is a unique spot on the festival map, where you can find everything associated with Coke Live Music Festival: collector's edition of festival T-shirts with the line-up, as well as records and T-shirts from performing artists.

Payments at the festival
 
Festival payments are made with festival coupons (value: PLN 3) and ALTER kART. We continue the ALTER kART, contactless MasterCard® PayPass ™ project this year. Thanks to special contactless terminals the transaction up to 50 PLN takes 2-3 seconds, you just tap the card. For transactions over PLN 50, enter your PIN code to secure the transaction. The payment goes smoothly and quickly.
▶ ALTER kART is available in the cash desks at the festival area. The cards are topped up with PLN 50 or with PLN 100.
▶ You can top up the prepaid ALTER kART in selected cash desks at card sales points (attention: for your convenience, there is an ATM at the festival. Withdraw cash to top up ALTER kART).
▶ ALTER kART is valid for all Alter Art festivals this season. You can also use ALTER kART outside the festivals for payments and transactions.
In addition, after the festivals, ALTER kART can be used in online banking.
You can buy coupons with cash or card, and buy your ALTER kART in kiosks at the festival.

For your convenience, we provide two deposits where you can leave your belongings, not authorized in the festival area: at the pedestrian entrance (24-hour deposit, also for campsite residents) and at entrance from the car park; the deposit from Bora – Komorowskiego street is also a lost and found station. The deposit is paid (PLN 10).

FREE SHUTTLE BUSES:

Also this year, the city of Krakow along with promoters provide free shuttle buses from Dworzec Główny to the festival site. The buses to the festival will circulate from a stop by the end of Galeria Krakowska (on the corner of Pawia St. walking towards the tunnel) on August 11 & 12 from 3:45 pm until 11:30 pm, and return shuttles from 11:00 pm until the end of the event (the last bus leaves at 3:30 am).

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